Shipping policy

Shipping Policy

Last Updated: 15/06/2026

Thank you for shopping with EliteFour Trading.

We are committed to delivering your trading card game accessories, collectibles, and sealed products safely and efficiently. Please read the information below regarding our shipping services and delivery expectations.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches, promotions, or holiday seasons, processing times may be extended.

Customers will receive a shipping confirmation email once their order has been dispatched.

Domestic Shipping (United Kingdom)

We use trusted delivery partners, including Royal Mail and DHL, for shipments throughout the United Kingdom.

Available shipping services may include:

  • Royal Mail Tracked Services
  • Royal Mail Special Delivery
  • DHL Parcel Services

Delivery timeframes are estimates and may vary depending on the selected service and destination.

Estimated delivery times:

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days

Delivery times are not guaranteed and may be affected by circumstances outside our control.

International Shipping

EliteFour Trading ships to customers worldwide using Royal Mail International Services and DHL International Services where available.

Estimated delivery times:

  • Europe: 3–10 business days
  • North America: 5–15 business days
  • Asia-Pacific: 5–20 business days
  • Rest of World: 7–25 business days

International delivery times are estimates only and may vary due to customs processing, local postal services, weather conditions, and other factors beyond our control.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer.

EliteFour Trading is not responsible for delays caused by customs inspections or clearance procedures.

Customers are encouraged to check local import regulations before placing an order.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package size and weight
  • Selected shipping service

Any applicable shipping charges will be displayed before payment is completed.

Tracking Information

Where tracking is available, tracking details will be provided via email once an order has been dispatched.

Customers can use the tracking information supplied by Royal Mail or DHL to monitor the progress of their shipment.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

  • Customs inspections
  • Severe weather conditions
  • Industrial action or postal disruptions
  • Public holidays
  • High shipping volumes
  • Events beyond our reasonable control

EliteFour Trading cannot guarantee delivery dates and is not liable for delays caused by third-party carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is supplied, EliteFour Trading may be unable to recover or redirect the shipment once it has been dispatched.

Additional shipping charges may apply if an order must be resent.

Lost or Missing Parcels

If you believe your parcel has been lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Claims for lost parcels may be subject to carrier investigation procedures and timeframes.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

To assist with any claim, please provide:

  • Your order number
  • Photographs of the packaging
  • Photographs of the damaged item(s)

We will review the information and work towards a suitable resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

EliteFour Trading

Email: info@elitefour.uk

Website: https://www.instagram.com/_elitefourtrading/