Returns & Refunds Policy
Returns & Refunds Policy
At EliteFour, we're committed to providing high-quality products and excellent customer service. If something isn't right with your order, we're here to help.
14-Day Returns
If you've changed your mind about your purchase, you may return eligible items within 14 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned with all original packaging.
- Include any accessories supplied with the product.
Sealed Products
Sealed Pokémon, One Piece and other trading card products may only be returned if they remain completely unopened and factory sealed.
Opened sealed products cannot be returned unless they are faulty or supplied in error.
Card Care Products
For hygiene and quality assurance, Kurt's Card Care products and other card care items may only be returned if they remain unused and unopened.
If a product arrives damaged or faulty, please contact us and we'll resolve the issue as quickly as possible.
Faulty or Damaged Orders
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Where possible, include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We'll work with you to provide a replacement, exchange or refund where appropriate.
Return Shipping
If you're returning an item because you've changed your mind, you're responsible for the return postage costs.
If we've made a mistake or your item is faulty, EliteFour will cover the reasonable cost of return postage.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be processed back to your original payment method. Depending on your bank or payment provider, this can take between 5–10 working days to appear.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact page or email us at: